1.Q: How can I place an order

   A: To place an order, simply browse our online catalog, select the desired items, choose the appropriate size, and click on the "Add to Cart" button. Proceed to the checkout page to complete your purchase.

2. Q: What payment methods do you accept?

    A: We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and other secure online payment options.

3. Q: Is my personal information secure?

    A: Yes, we prioritize the security and privacy of our customers. We utilize industry-standard encryption technology to protect your personal and payment information. Your data will not be shared with third parties.

4. Q: How do I determine my correct size?

    A: We provide a comprehensive size guide on our website to assist you in finding the perfect fit. You can refer to our measurement charts, which include details such as bust, waist, and hip measurements, to ensure accurate sizing.

5. Q: Can I return or exchange items?

    A: Yes, we offer a hassle-free return and exchange policy. If you're not satisfied with your purchase or need a different size, you can initiate a return or exchange within a specified timeframe. Please review our detailed return policy for more information.

6. Q: What if the item I receive is damaged or defective?

    A: We take great care to ensure the quality of our products, but in the rare event that you receive a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue and provide a suitable solution.

7. Q: How long does shipping take, and what are the costs?

    A: Shipping times and costs may vary depending on your location and the shipping method chosen during checkout. We offer both standard and expedited shipping options. You can find more details about estimated delivery times and costs on our website.

8. Q: Do you offer international shipping?

    A: At the present time we do offer USA shipping only.

9. Q: Can I cancel or modify my order?

    A: We strive to process orders promptly; however, if you need to cancel or modify your order, please contact our customer support as soon as possible. We will assist you based on the order status and feasibility.

10. Q: How can I contact customer support?

    A: You can reach our friendly customer support team by using the contact form on our website or by emailing us at hello@lena-lena.com . We aim to respond to all inquiries within 24-48 hours.